We Want You to Love Your Purchase!

At FirstPicks.shop, we do our absolute best to ensure that every product we ship is of the highest quality and matches exactly what you saw on our website. However, we are all human, and we understand that sometimes things just don’t work out. Maybe the item got damaged in transit, or maybe we accidentally sent you the wrong color.

Whatever the case, there is no need to worry! We have put together a simple, completely transparent, and hassle-free 7-Day Return and Exchange Policy to give you peace of mind.

1. The 7-Day Window

You have exactly 7 days from the date your order is delivered to request a return or an exchange. If 7 days have passed since the courier handed you your package, unfortunately, we cannot offer you a refund or exchange. So, please make sure to inspect your items as soon as they arrive!

2. What Qualifies for a Return or Exchange?

To be absolutely fair to both you and our business, we can only accept returns if they meet the following conditions:

  • Unused and Pristine: The item must be completely unused, unwashed, and in the exact same condition that you received it.

  • Original Packaging: It must be in its original, undamaged packaging. All tags, protective stickers, manuals, and accessories that came in the box must be included.

  • Proof of Purchase: We will need your order number or a receipt to process the request.

  • Valid Reasons: We happily accept returns if the product is defective, damaged upon arrival, or if we accidentally shipped you the wrong item.

(Note: We do not accept returns simply because of a “change of mind” after the product has been shipped and delivered.)

3. Non-Returnable Items

For hygiene and safety reasons, there are a few types of goods that are strictly exempt from being returned. These include:

  • Personal care items and beauty tools.

  • Intimate or sanitary goods.

  • Any item that has been used, altered, or damaged by the customer.

  • Items bought during a “Clearance,” “Flash Sale,” or marked as “Final Sale.”

4. How to Start the Return Process (Step-by-Step)

We have made this as easy as possible. Just follow these steps:

  • Step 1: Reach Out. Contact our support team within the 7-day window. Please include your Order Number, a brief explanation of the issue, and clear photos or a short unboxing video showing the defect or wrong item. This helps us solve the problem much faster!

  • Step 2: Get Approval. Once our team reviews your request (usually within 24-48 hours), we will send you an approval message along with the return shipping address.

  • Step 3: Ship it Back. Pack the item securely and send it back to us using any traceable local courier service.

5. Who Pays for Return Shipping?

  • If it is our mistake: (e.g., we sent the wrong item or a broken product), FirstPicks will gladly cover the return shipping costs.

  • If it is a standard exchange: The customer is responsible for paying the shipping costs to return the item to our warehouse. Shipping costs are strictly non-refundable.

6. The Refund & Exchange Process

Once your return is received and inspected by our quality check team, we will send you an email or SMS to notify you.

  • For Exchanges: We will immediately dispatch your replacement item to your address.

  • For Refunds: If approved, your refund will be processed promptly. We do not refund cash via courier. Instead, we will transfer the exact product amount directly to your Bank Account, JazzCash, or Easypaisa within 3 to 5 business days. (Please note: The original delivery charges you paid when placing the order will be deducted from your total refund amount).

7. Damaged Parcels

If your parcel arrives looking crushed or heavily damaged from the outside, please take a picture before opening it and share it with us immediately. This helps us take up the issue with our courier partners while we arrange your replacement.

Need Help? Let’s Talk!

If you are unsure about anything or need help starting a return, don’t hesitate to reach out. Our friendly support team is always ready to assist you.