At FirstPicks.shop, we know the feeling: once you finally hit that "Buy" button on a product you love, you want it in your hands as quickly as possible! That is exactly why we have built a fast, reliable, and completely transparent shipping process.

No hidden fees, no confusing timelines—just a straightforward guide on how and when your favorite items will reach your doorstep.

1. Order Processing Time (Getting Your Gear Ready)

Before your package hits the road, our dedicated team needs a little bit of time to verify, carefully pack, and prepare your order.

• Standard Processing: We are quick! Almost all orders are processed and handed over to our courier partners within 1 to 2 business days.

• Weekends & Holidays: Please note that our fulfillment team takes a breather on Sundays and national public holidays. Orders placed during these times will be processed on the very next working day.

• Note: If we are experiencing an unusually high volume of orders (like during a massive holiday sale!), shipments might be delayed by an extra day. If that happens, we promise to keep you in the loop.

2. Delivery Timelines and Shipping Charges

We proudly deliver all across Pakistan! We have partnered with top-tier, trusted courier services to ensure your items arrive safely and on time.

• Standard Delivery Time: Once your order is dispatched from our warehouse, it will typically reach you within 3 to 5 business days, depending on your exact location. Major cities usually see faster deliveries, while remote areas might take just a tiny bit longer.

• FREE Shipping: Nobody likes paying for shipping. That is why FirstPicks offers completely FREE Standard Shipping on all orders over Rs. 2,499! * Standard Rates: For any orders falling below the Rs. 2,499 mark, a small, flat-rate delivery fee will be applied at checkout. You will always see exactly what you are paying before you finalize your purchase.

3. How to Track Your Order

We don't want you sitting by the window wondering where your package is. The moment your order is packed and leaves our warehouse, we will send you a shipping confirmation via email or SMS. This message will include your unique Tracking Number.

You can use this number on our courier partner’s website to follow your package's journey in real-time, right up to your front door.

4. Incorrect Shipping Addresses

We have all been there—typing a little too fast and accidentally leaving out a house number. However, FirstPicks.shop cannot be held responsible for delayed, lost, or returned packages if the shipping address or phone number provided at checkout is incorrect or incomplete.

• What you should do: Please double-check your shipping details before confirming your order! If you realize you made a mistake right after ordering, contact our support team immediately. If the package hasn't left our warehouse yet, we will happily update the details for you.

5. Failed Deliveries & Unclaimed Packages

Our riders will always call you before attempting a delivery. If you are unavailable, do not answer the phone, or are out of town, the courier will usually make a second attempt the next day.

If multiple delivery attempts fail, the package will automatically be returned to us. If you still want the items after they have been "Returned to Sender," you are always welcome to place a new order on the website, or contact us to arrange a reshipment (please note that standard shipping charges may apply the second time around).

6. Damaged or Lost Parcels

We pack every single item with extreme care, but once it is handed over to the courier, rough transit can occasionally happen. If your order arrives damaged, please do not panic! Just take a clear photo of the broken item and its original packaging, and contact us within 24 hours of receiving it. We will investigate the issue right away and make it right—either through a prompt replacement or a refund.

Got Questions About Your Shipment?

If it has been a few days and your tracking link isn't updating, or if you just have a specific question about your delivery, we are always here to help.