Changed Your Mind? No Problem!

At FirstPicks.shop, we totally get it—sometimes you place an order and immediately realize you selected the wrong item, entered the wrong shipping address, or simply just changed your mind.

We want your shopping experience to be as stress-free as possible. That is why we have a very straightforward cancellation process. Here is everything you need to know about canceling an order with us:

1. How to Cancel Your Order

Time is of the essence! We pride ourselves on fast shipping, which means our warehouse team works quickly to pack and dispatch orders.

  • The "Safe" Window: You can easily cancel your order at any time before it has been processed and dispatched from our warehouse.

  • What to do: To cancel, simply reach out to our customer support team immediately via email or WhatsApp. Please make sure to include your Order Number and a quick message stating that you would like to cancel. We will take care of the rest!

2. What if My Order Has Already Been Dispatched?

Once your order has been packed, handed over to our courier partner, and a tracking number has been generated, it is officially on its way to you.

  • The "Too Late" Window: Unfortunately, once a package leaves our facility, we can no longer cancel the order or pull the package back from the courier.

  • Your Options: If your order has already been shipped and you no longer want it, you can simply politely refuse the parcel when the rider attempts delivery at your doorstep. Alternatively, you can receive the package and follow the steps in our Return & Exchange Policy to send it back to us.

3. Refunds for Canceled Orders

If you placed a prepaid order (paid via credit card, bank transfer, JazzCash, or Easypaisa) and you managed to cancel it before dispatch, you are entitled to a full refund.

  • We will initiate the refund to your original payment method (or via Bank Transfer/Mobile Wallet) within 3 to 5 business days. We do not deduct any hidden fees for orders canceled on time!

4. Can FirstPicks.shop Cancel My Order?

Yes, under certain circumstances, we may need to step in and cancel an order from our end. We hate doing this, but we reserve the right to cancel any order for the following reasons:

  • Out of Stock: If an item suddenly goes out of stock or fails our final pre-shipment quality check.

  • Incomplete Address: If the shipping address or contact number provided is incomplete, incorrect, or unreachable (our team will always try to contact you to fix this before canceling!).

  • Suspicious Activity: If our system flags an order as potentially fraudulent or abusive.

  • Pricing Errors: We are human! If a product is accidentally listed at an incorrect price due to a typo or technical glitch, we reserve the right to cancel the order and issue a full refund.

If we ever have to cancel your order, we will always notify you immediately via email or SMS with the reason why.

Need to Cancel Right Now?

Don't wait! If you just placed an order and need to stop it, message us right away with your Order Number so we can catch it before it ships.

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